FAQ

(Self-Registration)

1. Self-Registration is available only for Personal Customers. Self-Registration Process can be completed if the Mobile Number has been updated in the CIF. However, the CIF should also contain the Email Address for the Digital Banking Unit to enhance the Access Level from Inquiry Level to Full Access Level. Hence, if the Mobile Number and/or Email Address are not up to date, the customer should visit the nearest branch and update them.
2. Corporate customers can be enrolled to CBM Digital by using the CBM digital application from available under application forms CBM Digital.

Customer will be able to register to the application with a User Name and a password of his choice.

1. Go to digital.cbmmv.com on a Smart Phone or PC.
2. Click Enroll to CBM Digital
3. Enter the NIC Number (or Passport Number if applicable) and one of the Account Numbers. Complete the CAPTCHA Verification and click Next.
4. If the customer has already enrolled to CBM Digital, the following error message will be displayed. ( Else, the registration process will continue)
5. Enter the registered Mobile Number with the Country Code. CBM Digital works with both local and international Mobile Numbers
6. if the Mobile Number is 7123456    Correct: 9607123456    Incorrect: 009607123456,       967123456,7123456
7. If the entered details are incorrect or do not match the CIF data, the following error message will be displayed. Else, the registration process will continue.
8. Enter the Verification Code sent via SMS. Click Next.
9. Enter a Username and a Password according to the given criteria. Re-enter the Password to confirm.
10. Read and agree with the Terms & Conditions and click Submit.
11. Upon successful registration, the customer will be taken to the Home Page of CBM Digital. The customer will also receive a Welcome SMS and Email via the registered contact information in the CIF. He/she will initially be given Inquiry Level Access.

Password Policy:

• Your Password must contain at least 08 characters and must not exceed 12 characters.
• Your Password must contain at least 08 characters and must not exceed 12 characters.  
    -Capital letters (A-Z)
    -Simple letters (a-z)
    -Numbers (0-9)
    -Special characters (@, #, $, %, ^, &, +, = only)  
• Your Password must not contain;
    -Spaces
    -04 or more letters or numbers in sequence (i.e. 1234, abcd, ABCD)
    -04 or more identical characters consecutively (i.e. 1111, aaaa, AAAA, @@@@)
    -Your Username
• Your Password must not be the same as any of the last 05 Passwords you have used.
• First time Passwords (of new users) and Reset Passwords (of existing users) will last only 07 days from the date of issuance.
• Your user account will be blocked after 03 consecutive unsuccessful login attempts (i.e. due to invalid Password entry) and may be unblocked through Self-Unblock method.
• Your Password

      Keying in the existing User Name provided by the Bank for online banking (in CAPITAL LETTERS) followed by the password.

      You can change password by yourself on CBM Digital, click to ‘forgot password or trouble logging in’

• Password or username entered is incorrect and should be reset if the correct Password is unavailable or forgotten.
• Account is blocked as an invalid password has been entered continuously for more than 03 times. Account should be unblocked. If the problem persists even after unblocking, Password should be reset.

      An invalid Username (A Username that does not exist in the system) has been entered.