CONTACT CENTER ASSISTANT

Responsibilities

  • Have to work in shifts on roster basis.
  • Responsible for answering , handling and directing all incoming calls of the Bank.
  • Responsible for providing timely solutions to customers by utilizing excellent in depth product knowledge and standard operational procedures.
  • Ensure that the job responsibilities are carried out, and or managed in order to ensure the smooth functioning of the operations.
  • Maintain excellent customer service standards whilst maintaining utmost confidentiality of the customer information.
  • Adhere to the systems and procedures prescribed for the operations of the Bank.

Applicant’s Profile

  • Excellent listening skills along with verbal communication skills.
  • Confident in dealing with customers in a friendly and professional manner.
  • Applicant must possess excellent problem solving and analytical skills.
  • Ability to multi-task, set priorities and manage time effectively.
  • Pro-activeness, leadership qualities and proven ability to work under own initiative.
  • Prior experience in a Call Center will be an advantage.

 

Requirements

  • Minimum 5 credit passes in GCE O-Level/ Cambridge Examinations
  • Age limit between 16 to 21 years

Remuneration

  • Monthly salary: MVR 9,000

Application Deadline: November 16, 2022

Interested and qualified candidates can submit the job application form along with CV, ID card copy & copies of relevant certificates to careers@cbmmv.com
Download the application form at www.cbmmv.com/careers
Only shortlisted candidates will be called for an interview. for more information, call +960 333 2668