Something new is taking shape at Commercial Bank of Maldives.

MYCBM is Commercial Bank of Maldives’ new digital banking experience, designed to make managing your everyday banking simpler and more convenient.

From one app, you can access your accounts, make transfers, manage cards, view deposits and loans, and access a range of other banking services.

MYCBM is available for all Commercial Bank of Maldives customers.

MYCBM is the Bank’s upgraded digital banking experience. Existing CBM Digital customers will be guided through the migration to MYCBM through official communications from Commercial Bank of Maldives.

MYCBM allows Customers to:

• View and manage your accounts
• Check balances and transaction history
• Transfer funds
• Use Favara services
• Manage debit and credit cards
• View credit card statements and make settlements
• View Fixed Deposits and loans
• Open eligible accounts and Fixed Deposits
• Access ePassbook
• Manage your profile and security settings
• Contact the Bank and access help and FAQs

Download MYCBM Apps Store and Playstore and follow the on-screen registration and onboarding instructions.

You may be required to verify your registered mobile number or email address using a One-Time Password (OTP) as part of the registration process.

Existing CBM Digital customers will be provided with instructions on how to migrate to MYCBM.

Please follow only the official migration instructions communicated by Commercial Bank of Maldives.

Your MYCBM passcode provides a convenient way to securely access the app after completing the required registration and device verification process.

Yes. MYCBM supports biometric authentication on compatible devices, allowing you to access the app using supported biometric features available on your device.

Select the Forgot Passcode option and follow the on-screen instructions to reset your passcode.

Yes. MYCBM provides options to change your password and passcode through the Login and Security settings.

Yes. The My Devices section allows you to view devices associated with your MYCBM access.

Yes. MYCBM includes a Login Sessions feature to help you review your digital banking access.

Yes. Accounts linked to your banking profile can be viewed through MYCBM.

MYCBM allows you to view information including your:

• Available balance
• Current balance
• Holds
• Account details
• Transaction history

You can also conveniently copy your account details when required.

MYCBM includes account information masking and visibility controls to provide additional privacy when viewing your banking information.

Yes. You can assign nicknames to eligible accounts to make them easier to identify.

Yes. MYCBM allows you to select an eligible account as your primary account.

Yes. You can access transaction history for eligible accounts through MYCBM.

Yes. MYCBM provides access to an ePassbook for eligible accounts.

Yes. MYCBM provides Fixed Deposit and loan summaries for eligible products linked to your profile.

Yes. MYCBM supports transfers between eligible Commercial Bank of Maldives accounts.

Yes. MYCBM supports local interbank transfers through available payment channels, including IPS, ACH and RTGS.

Applicable transaction requirements, limits and processing conditions may vary depending on the transfer type.

Yes. MYCBM supports scheduled fund transfers for eligible transactions.

Yes. You can save eligible beneficiary information to make future transactions more convenient.

Yes. MYCBM allows you to save transaction templates for convenient future use.

Yes. MYCBM supports Favara services, including transfers, requests, recalls and request approvals.

Account verification and alias lookup are available for supported Favara transactions.

Yes. Eligible customers can initiate international transfers through MYCBM, subject to the Bank’s applicable requirements, transaction limits and regulatory requirements.

Yes. Eligible cards linked to your profile can be viewed and managed through MYCBM.

Yes. MYCBM allows you to show or hide eligible cards from your dashboard.

Yes. You can assign a nickname to eligible cards to make them easier to identify.

Yes. If required, you can block an eligible card through MYCBM.

Yes. You can Freeze and Unfreeze the card when required.

Yes. Credit card statements can be viewed through MYCBM.

Yes. MYCBM supports credit card settlements.

Yes. Eligible customers can apply for a credit card through MYCBM.

Yes. Eligible customers can apply for a new or replacement debit card through MYCBM.

Yes. Customers can apply to open additional 1 account through MYCBM.

Yes. Customers can open a Fixed Deposit through MYCBM.

Yes. MYCBM includes functionality for E-Fixed Deposit withdrawals, subject to the applicable terms and conditions of the deposit.

Yes. Eligible loan information and loan transactions can be accessed through MYCBM.

Yes. Current Account customers can submit a cheque book request through MYCBM.

Yes. Current Account customers can submit a stop payment request through MYCBM.

Yes. MYCBM allows you to view and update eligible profile information.

Certain customer information may require additional verification or assistance from the Bank.

Yes. MYCBM provides notification settings and notifications relating to relevant information and promotional communications.

Yes. MYCBM includes font size settings to help improve accessibility and readability.

Yes. Dark Mode and Light Mode options are available.

MYCBM includes multiple security features such as OTP verification, device registration, passcodes, biometric authentication and login/session management to help protect your banking access.

You should always keep your login and security information confidential.

An OTP, or One-Time Password, is a temporary verification code used to authenticate certain activities.

Never share an OTP with anyone.

No.

Never share your OTP, password, passcode, card PIN or other security information with anyone.

Commercial Bank of Maldives will not ask you to disclose confidential security credentials.

Do not click suspicious links or provide your banking credentials.

Access MYCBM only through secured connections and contact the Bank directly if you are uncertain about a communication you have received.

If your phone is lost or stolen and it has access to MYCBM, contact Commercial Bank of Maldives immediately for assistance in protecting your digital banking access.

Yes. Exchange rate information is available through MYCBM.

Yes. MYCBM provides access to applicable interest rate information.

Yes. MYCBM includes a branch location feature to help you find Commercial Bank of Maldives locations.

Yes. Customers can communicate with the Bank through MYCBM.

MYCBM provides access to FAQs, help information and educational content.

Step-by-step MYCBM video tutorials will also be available through the Bank’s official MYCBM digital channels.